No items found.

Help Center

Context

In a Helpdesk solution we should provide as many ways to serve customers as possible and apart from receiving and replying to tickets from multiple sources, it's also good to be proactive into providing information.

A Help Center provides meaningful and curated answers to questions and troubleshooting steps, for example.

We've come up with a first version where people can create articles and categories to organize information, and let customers navigate using the search bar. Also offer a branded experience in Help Center by setting your custom domain and customizing the theme and styling choices.



It allows users to centralize important information for your customers, and for their support team. It can act as a valuable resource for customers while helping the onboarding for new agents.

The project

Consisted on coming up with both the agent (editing/CMS) & end-customer (reading articles) experience from scratch.

Help Center CMS

Published Help Center

No items found.
No items found.
Next Project
Bê-Ah-Ba